Legal

Refund Policy

Effective date: 23 September 2026 · Contact: support@reloadly.store

All products sold on Reloadly are digital goods (game top-ups, game keys / gamekeys, and gift cards). Once a digital product is delivered, redeemed, or revealed, it is generally non-refundable. This policy explains when refunds may be available and how chargebacks are handled.

1. General rule for digital goods

• Game top-ups: once submitted to the game/platform account, the top-up is consumed and not refundable except where we failed to deliver or delivered the wrong product due to our error.
• Game keys: once a code is revealed or sent, it is treated as delivered. Unused, unrevealed codes may be eligible for refund if still valid and we have not already delivered the code content.
• Gift cards: once the code is delivered, redemption is under the gift card issuer’s rules; we do not refund redeemed or partially redeemed cards except as required by law or if the code was invalid on delivery.

2. When we may issue a refund

We may refund (full or partial) if:

• We failed to deliver the product within a reasonable time and you did not receive codes.
• We delivered the wrong product or a code that was invalid at the moment of delivery (not after platform-side bans, region mistakes by you, or later platform policy changes).
• A duplicate charge occurred due to our billing error.
• Applicable consumer law in your country requires a refund right we cannot exclude.

3. When we will not refund

• Change of mind after delivery or reveal of a code.
• Wrong region, wrong platform, or wrong account chosen by you.
• Product banned, suspended, or rejected by the game/platform for reasons outside our control (including your account status).
• Unused “I forgot the password / already own it” cases after delivery, unless law provides a cooling-off right that applies to your purchase.
• Partial redemption of gift cards.

4. How to request a refund

1. Email support@reloadly.store with order reference, product name, and a clear description of the issue.
2. Include screenshots only if they do not reveal a still-usable secret code publicly (never post codes on public forums).
3. We will review and respond, typically within 5–10 business days.

5. Chargebacks and payment disputes

• Please contact us before initiating a chargeback. Opening a chargeback or payment dispute for a delivered digital product without first contacting support may result in order cancellation, account suspension, and blocks with payment processors to prevent fraud and double recovery.
• If a chargeback is reversed in our favor, we may restore access; if the chargeback stands, related orders may be voided.
• We do not refund twice for the same order (store refund + chargeback).

6. Processing refunds

Approved refunds are issued to the original payment method where possible. Timing depends on your bank or card issuer. We do not guarantee credit to alternative methods unless required by law.

7. Related terms

See Terms of Use for acceptance, acceptable use, and liability limits. Privacy practices are described in Privacy & Cookies.

8. Contact

Refund questions: support@reloadly.store